fresh & artificial events florist and venue dressing

Blossom Belle Co

Terms and Conditions

Blossom Belle LTD– Wedding Décor Services

1. Introduction

These Terms and Conditions govern the provision of wedding décor services by Blossom belle LTD to the client. By booking our services, you agree to be bound by these terms.

2. Booking and Payment

  • A non-refundable deposit of £100.00 is required to secure your booking.
  • The remaining balance must be paid in full no later than 1 month before the event date.
  • Payments can be made via bank transfer.
  • Failure to complete payment by the due date may result in cancellation of services.

3. Services Provided

  • We will provide wedding décor services as outlined in your agreed quotation or contract.
  • Any additional items or changes requested after confirmation may incur extra charges.
  • All designs are subject to availability of materials and seasonal variations.
  • Some décor items are bespoke and handmade; therefore, minor variations in design, colour, or finish may occur. The client acknowledges and accepts that such items may not be identical to samples, images, or previous work.
  • In the event that any hired item becomes unavailable or is damaged due to circumstances beyond our control (including damage caused by a prior event or wedding), we reserve the right to substitute the item with a similar or like-for-like alternative of equal value and style, where reasonably possible.

4. Changes and Amendments

  • Requests for changes must be made in writing.
  • We will make reasonable efforts to accommodate changes, but cannot guarantee availability.
  • Significant changes may require a revised quote.
  • Any changes to the invoice, including additions, removals, or amendments to hired items or services, must be requested no later than 6 weeks prior to the event date. Requests made after this time may not be accommodated.

5. Cancellation Policy

  • Deposits are strictly non-refundable.
  • Cancellations made:
    • More than 2 Months before the event: no further payment required beyond deposit.
    • Within 42 days of the event: up to 50% of the total balance may still be payable.
  • If we must cancel due to unforeseen circumstances, a full refund will be provided.
  • We do not offer refunds for any items or services that cannot be used due to adverse weather conditions or circumstances beyond our control. No refunds will be given due to bad weather.

6. Set-Up, Delivery and Collection

  • We will coordinate delivery, set-up, and collection times with the venue.
  • You must ensure access to the venue at agreed times.
  • The venue must be fully prepared and ready for installation upon our arrival, including but not limited to tables, chairs, and any required layout.
  • If the venue is not fully set up at the agreed time, we reserve the right to leave the hired décor items with the venue or client for self-installation. In such circumstances, no refunds or reductions will be offered.
  • If décor items are required to be moved, reused, or reinstalled in different locations throughout the event, it is the client’s responsibility to arrange a suitable person (e.g. venue staff, coordinator, or designated individual) to carry out such movement and set-up. We can provide on-the-day relocation services upon request; however, this will be subject to additional charges and must be agreed in writing in advance.
  • Any delays caused by restricted access or incomplete venue setup may result in additional charges.
  • Delivery and collection are subject to an additional charge, which will vary depending on the event location.
  • All delivery-related costs will be clearly communicated and agreed at the quotation stage.
  • All installations will be carried out to a professional standard and in accordance with agreed specifications.
  • It is the client’s responsibility to ensure the venue/site is suitable for installation, including adequate space, access, and structural suitability.
  • Upon completion of installation and handover, responsibility for all décor items transfers to the client.
  • Any movement, adjustment, or interference with installed items by the client or guests is undertaken entirely at their own risk.
  • We shall not be liable for any damage or loss caused by third parties, including guests, venue staff, or external suppliers.
  • We shall not be responsible for damage or failure caused by adverse weather conditions or other unforeseen circumstances beyond our control.
  • We reserve the right to make final decisions on the day regarding the installation, placement, or use of décor items, props, or games where weather conditions or any other factors present a risk to safety, practicality, or the integrity of the items. In such circumstances, certain items may not be installed or used, and no refunds or compensation will be provided.
  • Where applicable, all electrical items supplied by us will be Portable Appliance Tested (PAT) in accordance with relevant safety standards. It is the client’s responsibility to ensure that suitable and safe power sources are available at the venue. We accept no liability for issues arising from inadequate, unsafe, or faulty electrical supply provided by the venue or third parties.

7. Hire Items and Responsibility

  • All hired décor items remain the property of Blossom belle co at all times.
  • The client accepts full responsibility for all hired items for the duration of the hire period.
  • Upon completion of set-up and once we have vacated the venue, full responsibility and liability for all items transfers to the client. This includes, but is not limited to, any loss, theft, breakage, or damage occurring after our departure, regardless of cause.
  • The client agrees to cover the full cost of repair or replacement for any items that are lost, stolen, or damaged beyond reasonable wear and tear.
  • Charges for such damage or loss will be invoiced and must be paid within 14 days of notification.

8. Venue Restrictions

  • You are responsible for ensuring the venue permits the use of requested décor items (e.g., candles, Outside games, petals).
  • We are not liable for limitations imposed by venue policies.

9. Liability

  • We will take all reasonable care in providing our services.
  • To the fullest extent permitted by law, our total liability to you for any loss or damage arising out of or in connection with our services shall be limited to the total amount paid by you for the services.
  • We shall not be liable for:
    • Any indirect, incidental, special, or consequential loss or damage, including loss of enjoyment or opportunity
    • Delays or failures caused by third parties (including venues or other suppliers)
    • Weather-related issues affecting outdoor events
  • Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under applicable law.

10. Force Majeure

We are not liable for failure to perform due to events beyond our control, including but not limited to natural disasters, government restrictions, or emergencies.

11. Photography and Marketing

We reserve the right to photograph our work and use images for marketing purposes unless you request otherwise in writing.

Permission to Use Images

The Client grants Blossom belle co permission to use photographs, videos, and other media captured during the event from your photographer for promotional and marketing purposes. This includes, but is not limited to:

  • Company website
  • Online portfolio
  • Social media platforms
  • Printed marketing materials
  • Advertisements and promotional campaigns

Please tick the following accordingly to the above:

Yes:                 No :

12. Client Responsibilities

  • Provide accurate event details and requirements.
  • Obtain any necessary permissions from the venue.
  • We strongly recommend that the client obtains appropriate wedding or event insurance to cover potential risks including cancellation, damage, loss, or unforeseen circumstances. We shall not be responsible for any losses that would otherwise be covered by such insurance.

13. Complaints

Any issues must be raised within 48 hours after the event. We will aim to resolve complaints promptly and fairly.

14. Privacy Policy

  • We are committed to protecting your personal data and privacy.
  • We will only collect and use personal information necessary to provide our services, including names, contact details, event information, and payment details.
  • Your information will not be shared with third parties without your consent, except where necessary to fulfil our services (e.g. coordinating with venues or suppliers) or where required by law.
  • All personal data is stored securely and retained only for as long as necessary for business and legal purposes.
  • You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us.

15. Agreement

By confirming your booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions.